Terms & Conditions
Goods & Services
Vintage Longbottom offers premium red and white, sparkling and table wines from the Adelaide Hills & McLaren Vale regions of South Australia.
Orders
Vintage Longbottom will only accept online orders from customers with delivery addresses within Australia. All prices listed are quote in Australian dollars AUD$ and all orders will be processed in Australian dollars AUD$.
All sales enquiries for wine sales to export markets should be directed to kim@vintagelongbottom.com; or see distributor/importer contact details on website.
Delivery Policy
All orders will be delivered within 7-10 working days from date of purchase. Deliveries can only be made to Australian residential and business address – no international orders will be processed.
Recipient not home
If the recipient is not home when your delivery is made, the following will occur depending upon circumstance & the service being used.
The delivery will be left on the doorstep unless we are requested not to do so.
If the location is considered unsafe by our courier, a calling card will be left at the door or in the letterbox asking them to call the courier to arrange a convenient time for re-delivery or pick up from the local post office. The timing for re-delivery will also be affected with some orders not able to be redelivered until the following day.
Note: In most circumstances we will leave the delivery at the door unless we have been instructed not to do so. We guarantee delivery of our products to the door. Please provide specific instructions regarding delivery alternatives if this condition is not likely to be suitable. Unfortunately we can take no further responsibility for your order once it has been delivered to the door.
Returned Goods and Refund policy
Should a wine you receive as part of an order from Vintage Longbottom contain a fault – the said product/s should be returned directly to the winery with remaining wine left in the bottle for analysis. A replacement bottle will be sent to the customer upon receipt of the faulty wine- no monetary refund will be offered.
Please Note: no refunds are offered if customers simply change their mind about the wine product purchased.
Consumer Data/ Privacy Policy
Vintage Longbottom is committed to protecting your privacy. The information that we collect is only used to facilitate your transactions on our site and to enhance your overall experience with us.
We do not collect personal information about you if you only browse this website.
Will Vintage Longbottom disclose the information it collects to third parties
No, and if in the future Vintage Longbottom decides to link with other services that we believe you would be interested in we will ask permission of you before going forward with trustworthy third parties. If you choose to take advantage of these services, we will need your specific approval to share the personal information you have supplied to us with those third parties.
How to contact us about our privacy statement
Should you have any concerns about our use of your information please contact us at mail@vintagelongbottom.com and we will do our best to address your concerns, explain our processing or, where requested, amend our practices with respect to your personal data.
Security capabilities & policy for transmission of payment
What information do we collect and how do we use it?
When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.
How does Vintage Longbottom protect customer information?
When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.
Credit Card Details
All credit card payments are processed securely through Squarespace. Payment by credit card is the fastest way to receive your order as there is no clearance delay. Vintage Longbottom does not store any credit card information on our servers.
Your Consent
By using our website, you consent to the collection and use of this information by Vintage Longbottom. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
What about Cookies?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the Henry's Drive site.
Payment Gateway Info
Credit Card payments are made through Stripe, visit their website to view their Services Agreement —https://stripe.com/au/ssa. None of your payment details are stored on this website - this ensures you will be happy with the security of your transaction.